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Senior Team Leader

Popular Vehicles and Services Ltd

2 years

2 - 3 Lacs

cochin

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

drive coaching compliance reporting training management communication leadership excel recognition engagement

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dynamic and people-focused Team Leader to guide, mentor, and inspire our CRC team. The ideal candidate will ensure daily process excellence, drive performance, and create a positive work culture while meeting business goals.

Key Responsibilities

Lead and manage a team of Tele-Callers, ensuring daily productivity & quality.
Monitor performance (conversion, reachability, and customer satisfaction).
Provide coaching, feedback, and motivation to team members.
Ensure 100% compliance with process and reporting requirements.
Coordinate with Quality, Training, and Management teams for smooth operations.
Handle escalations and ensure timely resolution.

What We’re Looking For

Minimum 2 years of experience in a call center as a Team Leader
Strong communication & leadership skills.
Goal-oriented with a problem-solving mindset.
Familiarity with Microsoft Excel and reporting practices.

What We Offer

Attractive salary + performance incentives.
Growth opportunities within the organization.
A supportive and professional work environment.
Recognition programs and employee engagement activities.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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