Customer Service Team Leader

Job Description

Managing a team of agents, ensuring smooth call center operations, and providing excellent customer service Supervising and leading a team of call center agents to meet and exceed performance targets. Providing guidance, coaching, and support to individual agents and the team as a whole. Conducting regular performance reviews and providing constructive feedback. Motivating and inspiring team members to maintain high morale and productivity onitoring call center processes to identify areas for improvement and enhance customer satisfaction. Managing call volume, workload distribution, and agent availability. Handling escalated customer issues and resolving complaints. Ensuring compliance with company policies and procedures. Developing and delivering training programs to enhance agent skills and knowledge. Providing ongoing coaching and mentoring to support individual and team growth. Tracking and measuring individual and team performance metrics. Analyzing data to identify trends and areas for improvement. Job Type: Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Provident Fund Work Location: In person