Posted:16 hours ago|
Platform:
On-site
Full Time
To manage a Team of 25 Customer Care Executives
To monitor the Queue and ensure Service Level is maintained
Up to date knowledge on the assign project/product
Oversee day-to-day teams' operation and performance
Do regular performance evaluation
Monitor team performance and report on metrics
Listen to team member’s feedback and resolve any issues or conflicts
Arrange daily huddle meeting to delegate tasks and project deadlines
Manage daily attendance/shrinkage
Motivate team members
Skills Required:
Excellent command on English both verbal and written
Decision Making
Able to work under pressure
Basic knowledge of computer.
MS- Office
Graduate
Good communication skills (English Must)
Proficient in MS Office & Excel
Ability to interact and adapt in a fast growing
environment.
Management skills:
Team Management Skills
Time Management
Operations Management
Escalation Management
SLA Management
Relevant Experience: Minimum 2 Years
Age: 20- 32 years
Job Type: Full-time
Pay: ₹20,000.00 - ₹23,000.00 per month
Work Location: In person
SPS Ventures
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