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RBL Bank
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Senior Support Engineer

Senior Support Engineer

RBL Bank

5 - 7 years

14 - 15 Lacs

mumbai

Posted:1 hour ago| Platform:

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Skills Required

engineering support networking customer support system administration production support technical support remote support active directory incident management chat application support linux software support desktop support troubleshooting dhcp itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

RBL Bank Ltd is looking for Senior Support Engineer to join our dynamic team and embark on a rewarding career journey

A Senior Support Engineer is responsible for providing technical support to customers and resolving complex technical issues related to software products or services
Providing technical support to customers via phone, email, or chat
Identifying and diagnosing problems related to software products or services
Troubleshooting technical issues and providing solutions to customers
Documenting support issues and solutions to create a knowledge base for future reference
Identifying trends in support issues and working with product teams to address them
Escalating complex support issues to senior support teams or product development teams as needed

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Senior Support Engineer