Senior Support Analyst

Title : Senior support analyst

Experience : 5 to 7 years only

Notice period : Immediate to short joiners (Serving np)

*Note : Profiles will be shortlisted for further interview process based on the above criteria.

Position Purpose

The Application Production main responsibility is to provide applications production support services.

A team is setup in India to be closer to the Italian Application Production Team and BNL Application development teams with which we are working.

Leveraging BNL BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.

The Application Production Support will be a part of IT Application Production Team and will be primarily responsible for the following work activities:

• Application Incident Management

• Application Request Fulfilment

• Application Change implementation

The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their BNL BNP Paribas colleagues to integrate new technologies, especially related to the new generation BNP Paribas Cloud and DevOps methods & toolchains.

Direct Responsibilities

• For a predefined applications scope take care of:

Incidents

Requests

Changes

• Ensure that SLA targets are met for above activities

• Handover to Italian teams if knowledge and skills are not available in ISPL

• Coordinate closely with Rome IT Application Production Teams s and also all other BNL BNP Paribas IT teams (Incident coordination, Security, Infrastructure, Development teams, etc.)

Contributing Responsibilities

• Contribute to the knowledge transfer with BNL Application Production team

• Contribute to the definition of procedures and processes necessary for the team

• Contribute to incidents analysis and associated problem management

• Contribute to the regular activity reporting and KPI calculation

• Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris

• Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

For the reinforcement of our team, we are looking for an Application Production Supports with these skills:

1. Infrastructure Administration Open Environment:

Cloud Native Application with focus on IBM cloud (Platform as a Service)

Operating System :

RedHat Linux 6.x, 7.x, 8.x

Windows Server 2012, 2016, 2019

AIX 7

System Scripting

24 * 7 SUPPORT

DevOps tools including Ansible & Python

Familiarity with database technology is required:

Oracle 12 and 19

SQL Server 2012, 2016, 2019

DB2

Postgres

Installation, configuration, backup, Performance & Tuning

Capability to execute basic scripts and queries

Websphere Application Server 7.x, 8.x, 9.x (Network Deployment, Base and Liberty Core)

Axway Transfer CFT

MQ Series

General competences:

• Knowledge of ITIL

• General IT infrastructure knowledge

• Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

• Service Now ticketing system