Posted:2 weeks ago|
Platform:
Work from Office
Full Time
Inquiry Management & Service Delivery Respond professionally and efficiently to HR inquiries across the employee lifecycle (recruitment, reward, performance, payroll, benefits, terminations) while driving operational excellence in every interaction. Resolve complex issues and escalate cases to Tier 2 or SMEs with complete documentation and follow-through, ensuring processes align with standards. Support higher-complexity transactions such as organizational changes, job changes, and international assignments with a focus on accuracy and efficiency. Provide guidance and training to new team members and assist peers with advanced technical support. Ensure compliance with SLAs, KPIs, and audit requirements while maintaining confidentiality standards and continuously improving service delivery practices.
Program Governance:
Mastercard
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