Senior Specialist, Experience Researcher

Mastercard

3 - 7 years

9 - 14 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

data analytics business models ux information security ux research research usability testing analytics tableau digital payments experimental design data privacy statistical analysis customer experience data privacy standards

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title and Summary

Senior Specialist, Experience ResearcherWho is Mastercard?Mastercard is a global technology company in the payments industry
Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company
With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all
Overview At Mastercard, we believe that the future of our business depends on our ability to help our partners define and deliver great experiences
In support of that, we are driving a comprehensive Customer Experience & Design (CX&D) program within Foundry to drive the creation of new innovative products developed using customer centric strategic and design approaches
The delivery of excellent customer experience requires a strong performing cross functional team, harnessing the
Skills
of the UX disciplines: Research, Product Experience Design, Content Design, Experience Strategy, and more
The Experience Researcher is a key member of the team who is responsible for helping to define, shape and test strategies and great experiences for our customers and consumers
Are you observant, curious and passionate about helping build the best possible experience for customers? Do you thrive on unearthing actionable insights that drive strategic product and design decisions? Do you have a passion for understanding evolving behavioral shifts, exploring new verticals and innovating with new business models and technologies? Do you possess a high energy, can-do attitude? Do you want to be a part of a collaborative environment working across multiple geographies? The ideal candidate is self-confident and eager to learn how to better execute against research plans, gather insights through active listening and observation to validate hypotheses and concepts
The ideal candidate will be eager to build their capabilities through executing methods such as usability lab studies, ethnographic field studies, remote testing, competitive evaluations, participatory design sessions, surveys, heuristic evaluations, and other approaches based on need
RoleAs a Senior Experience Researcher, you will: Participate in all phases of the research, strategy, and design processfrom framing the problem and defining the design target to envisioning the future state experience and validating concepts
Develop and execute research approaches using a range of qualitative and quantitative methods, critically evaluating processes and applying statistical analysis where appropriate
Conduct generative and evaluative research, including drafting screeners, discussion guides, and surveys; moderate in-person and remote sessions; and collaborate with third-party vendors when needed
Apply critical thinking to synthesize findings, identify patterns and themes, and translate them into compelling insights and implications for product teams
Deliver insights at various stages of the product lifecycle to inform strategy and design decisions that lead to best-in-class experiences
Present key takeaways to stakeholders and confidently field questions during readouts
Guide research planning across teams, helping shape roadmaps and priorities based on user and business impact
Collaborate on experimentation frameworks (e
g
, A/B testing, usability testing, cohort analysis) and integrate UX research with data analytics to inform product and business decisions
Ensure ethical research practices and data privacy standards are upheld across all initiatives
Contribute to the development of research best practices and mentor less experienced researchers
All About You You should bring: Years of experience in UX research, data analytics, or a related field, preferably in a product-led or digital environment
Strong expertise in qualitative and quantitative research methods (e
g
, usability testing, interviews, surveys, ethnography) and experience conducting or supporting A/B tests and experimental design
Proficiency in analytics tools such as DOMO, Mixpanel, Amplitude, Tableau, Excel, or similar BI platforms
Demonstrated ability to translate complex data and research findings into clear, compelling narratives using strong oral and written communication skills
Familiarity with Design Thinking methodologies and experience applying them in cross-functional product teams
A strategic mindset with the ability to influence stakeholders at all levels and align research with business and customer needs
Experience leading cross-functional initiatives and presenting to senior leadership
A collaborative, inclusive approach to teamwork and a passion for mentoring others
Comfort balancing short-term delivery with long-term research planning
Curiosity and enthusiasm for evolving global consumer experiences in areas like payments, small business, digital identity, and loyalty
Strategic mindset with the ability to influence at all levels of the organization
Experience leading cross-functional initiatives and presenting to senior leadership
Comfortable balancing short-term delivery with long-term research planning
Passion for understanding user behavior and turning insight into measurable outcomes

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