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Senior Specialist, Experience Researcher

Senior Specialist, Experience Researcher

Mastercard

0 years

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

amplitude analytics tools surveys design thinking methodologies interviews mixpanel quantitative research methods experimental design ethnography

Work Mode

Remote

Job Type

Full Time

Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Specialist, Experience ResearcherWho is MastercardMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

At Mastercard, we believe that the future of our business depends on our ability to help our partners define and deliver great experiences. In support of that, we are driving a comprehensive Customer Experience & Design (CX&D) program within Foundry to drive the creation of new innovative products developed using customer centric strategic and design approaches.The delivery of excellent customer experience requires a strong performing cross functional team, harnessing the skills of the UX disciplines: Research, Product Experience Design, Content Design, Experience Strategy, and more. The Experience Researcher is a key member of the team who is responsible for helping to define, shape and test strategies and great experiences for our customers and consumers.

Are you observant, curious and passionate about helping build the best possible experience for customers
Do you thrive on unearthing actionable insights that drive strategic product and design decisions
Do you have a passion for understanding evolving behavioral shifts, exploring new verticals and innovating with new business models and technologies
Do you possess a high energy, can-do attitude
Do you want to be a part of a collaborative environment working across multiple geographies

The ideal candidate is self-confident and eager to learn how to better execute against research plans, gather insights through active listening and observation to validate hypotheses and concepts.
The ideal candidate will be eager to build their capabilities through executing methods such as usability lab studies, ethnographic field studies, remote testing, competitive evaluations, participatory design sessions, surveys, heuristic evaluations, and other approaches based on need.

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Senior Specialist, Experience Researcher