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Senior Specialist, Experience Researcher

Senior Specialist, Experience Researcher

Mastercard

5 - 9 years

0 Lacs

pune maharashtra

Posted:1 day ago| Platform: Shine logo

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Skills Required

data analytics qualitative research quantitative research usability testing ethnography experimental design tableau excel mentoring ux research interviews surveys ab tests analytics tools domo mixpanel amplitude bi platforms design thinking methodologies oral communication skills written communication skills strategic mindset influence stakeholders user behavior analysis

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Experience Researcher at Mastercard, you will be a key member of the Customer Experience & Design (CX&D) program within Foundry. Your role will involve helping to define, shape, and test strategies and experiences for customers and consumers. You will work closely with a cross-functional team to drive the creation of new innovative products using customer-centric strategic and design approaches. Key Responsibilities: - Participate in all phases of the research, strategy, and design process, from framing the problem to validating concepts. - Develop and execute research approaches using qualitative and quantitative methods, critically evaluating processes and applying statistical analysis. - Conduct generative and evaluative research, draft screeners, discussion guides, and surveys, and collaborate with third-party vendors when needed. - Synthesize findings, identify patterns and themes, and translate them into compelling insights for product teams. - Deliver insights at various stages of the product lifecycle to inform strategy and design decisions. - Guide research planning across teams, helping shape roadmaps based on user and business impact. - Collaborate on experimentation frameworks and integrate UX research with data analytics to inform decisions. - Ensure ethical research practices and data privacy standards are upheld. - Contribute to the development of research best practices and mentor less experienced researchers. Qualifications Required: - Years of experience in UX research, data analytics, or a related field, preferably in a product-led or digital environment. - Strong expertise in qualitative and quantitative research methods, usability testing, interviews, surveys, and experimental design. - Proficiency in analytics tools such as DOMO, Mixpanel, Amplitude, Tableau, Excel, or similar BI platforms. - Ability to translate complex data and research findings into clear, compelling narratives using strong oral and written communication skills. - Familiarity with Design Thinking methodologies and experience applying them in cross-functional product teams. - Strategic mindset with the ability to influence stakeholders at all levels and align research with business and customer needs. - Experience leading cross-functional initiatives and presenting to senior leadership. - Passion for understanding user behavior and turning insight into measurable outcomes. Please note that the corporate security responsibility at Mastercard requires all employees to abide by security policies, ensure confidentiality and integrity of information, report any security violations, and complete mandatory security trainings.,

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Senior Specialist, Experience Researcher