Senior SOC Analyst (L2 & L3)

• Bengaluru, India
• 10+ Years
• Full-Time
  

Position

Experience:

Location:

Employment type

:

Daily Responsibilities

• Executing Monitoring responsibilities including:
• Monitoring alerts in various tools (add tools)
• Performing initial triage analysis
• Incident creation
• Work the alerts to resolution or escalation
• Simple issue resolution based on documentation or guidance from Team Leader
• Receiving and documenting incident and service requests via web tickets or phone calls or emails and convert them to tickets
• Following operational processes
• Deliver shift turn over reports
• Incident management with a focus on risk
• Escalations
• Process documentation
• Participate in continuous improvement initiatives.
• Performing all functions from designated our end client facility in Bangalore
• Collaborating with worldwide customers and engage with global IT teams
  

What is required to be successful in this opportunity?

• Large-scale heterogeneous corporate environment experience.
• Preferred experience: 5 – 10 years Network Security Monitoring, Splunk Enterprise Tools, Phantom, Carbon Black
• Malware Analysis, Phishing, Incident response, Endpoint protection, using SIEM Tools.
• Candidate should have a strong desire to provide world-class support and be highly skilled in communicating with the end user community and team mates.
• Excellent email communication skills
• Candidate should demonstrate strong customer service, verbal, documentation and listening skills.
• Candidate should demonstrate the ability to access, triage, and determine criticality of issues or incidents.
• Must have experience handling risk tickets
  

jobs@fiorit.com