Senior SOC Analyst (L2 & L3)

As a Senior SOC Analyst (L2 & L3) at Fiori Technology Solutions in Bengaluru, India, with over 10 years of experience, you will be part of a 24x7 365 operation, working in a rotating schedule involving all shifts in 10-hour swings, including some Holidays. Your primary responsibilities will include: - Monitoring alerts in various tools, performing initial triage analysis, and incident creation - Working on alerts to resolution or escalation, and simple issue resolution based on documentation or guidance from Team Leader - Receiving and documenting incident and service requests via web tickets, phone calls, or emails and converting them to tickets - Following operational processes, delivering shift turn over reports, and managing incidents with a focus on risk - Participating in escalations, process documentation, and continuous improvement initiatives - Performing all functions from our end client facility in Bangalore and collaborating with worldwide customers and global IT teams To be successful in this role, you should have experience in a large-scale heterogeneous corporate environment. Preferred experience includes 5-10 years in Network Security Monitoring, Splunk Enterprise Tools, Phantom, Carbon Black, Malware Analysis, Phishing, Incident response, Endpoint protection, using SIEM Tools. You should also possess a strong desire to provide world-class support, excellent email communication skills, and the ability to communicate effectively with end users and team mates. Demonstrating strong customer service, verbal, documentation, and listening skills, as well as the ability to access, triage, and determine criticality of issues or incidents, is essential. Previous experience in handling risk tickets is also required. If you meet these qualifications and are interested in joining our team, please send your resume to jobs@fiorit.com.,