Senior ServiceNow Developer - (ITOM)

The ServiceNow ITOM Developer will provide technical development understanding of the ServiceNow ITOM space. Provide insight for developing solutions for the maintenance and continuation of ITOM processes. This position requires working with ServiceNow Teams to determine technical business requirements, developing solutions, testing, and deploying product enhancements that are both configurable to the out of the box product and customized. Candidate will interact with internal technical and non-technical teams and must have outstanding technical capabilities in ServiceNow ITOM space, specifically Discovery and Service Mapping. Candidate should have an understanding of Hardware Asset Management.

• Effectively working with stakeholders to strategize and develop a solution
• Maintain and expand ServiceNow Discovery
• Maintain and expand ServiceNow Service Mapping
• Maintain CMDB via health rules, automation, and out of the box configuration.
• Have full understanding of ServiceNow ITOM space including APM, business applications, and CMDB design
• Demonstrating experience working with workflows in CMDB or ITOM
• Drive process optimization, efficiencies and productivity using automation
• Conduct code level and other systems quality assurance tests and procedures
• Understand and assist with basic CMDB integration
• Resolve technical issues or answer technical questions about the ITOM space.
• Maintain Hardware Asset Management and the ITAM space.

Required Work Experience:

• 5+ years of experience in an ServiceNow ITOM role
• 2+ years of experience liaising with stakeholders and other counterparts in the US
• 2+ years experience implementing Discovery and Service Mapping
• Experience with ServiceNow IT Asset Management
• ServiceNow platform certification(s), including Discovery
• Familiarity with Enterprise Workflow Platforms

Preferred Work Experience:

• Experience writing Discovery Patterns
• Experience implementing Service Mapping in a complex environment
• Experience with DMZ and PCI discovery
• Experience with non-standard Discovery (OpenVMS, Rubrik, Oracle,etc)
• Understanding of API and CMDB integrations
• Experience with HAM & SAM

Knowledge:

• ServiceNow Discovery & Service Mapping
• ServiceNow CMDB & Asset Management