Job
Description
Job Summary
Synechron is seeking an experienced ServiceNow Architect with IT experience and deep expertise in
IT Service Management (ITSM),
Workplace Service Delivery (WSD), and
HR Service Delivery (HRSD) modules. The successful candidate will lead the design, development, and implementation of scalable, secure, and high-performing ServiceNow solutions aligned with organizational business objectives. This role plays a critical part in driving digital transformation initiatives, optimizing service delivery processes, and ensuring platform stability and compliance.
Software
Required Software
Skills:
ServiceNow platform (latest LTS versions, with at least 8+ years of hands-on solution design)Scripting and developmentJavaScript (including GlideScript), UI Policies, Business Rules, Client Scripts, and WorkflowsIntegration toolsREST APIs, SOAP APIs, IntegrationHub, MID ServersServiceNow modulesITSM, WSD, HRSDPlatform administration and configuration tools within ServiceNow
Preferred Software
Skills:
ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS) for ITSM and HRSDKnowledge of Agile/Scrum project management toolsSecurity and compliance tools/frameworks (GDPR, HIPAA)
Overall Responsibilities Architect and oversee end-to-end implementation of ServiceNow modules including ITSM, WSD, and HRSD, ensuring alignment with enterprise service management strategies.Collaborate with business and technical stakeholders to gather requirements, define technical solutions, and optimize processes.Design scalable, robust, and maintainable platform architecture, including integrations with external systems.Enforce governance standards, development best practices, and platform security protocols.Lead platform upgrades, patch management, and release cycles to ensure optimal platform performance.Provide technical guidance and mentorship to developers, administrators, and project teams.Conduct regular platform health checks, monitor performance, and implement improvements.Stay informed about ServiceNow product updates and new features, recommending adoption strategies.Ensure compliance with security, privacy, and data management policies.
Technical Skills (By Category)
Programming Languages:
RequiredJavaScript (for scripting, workflow customization, UI policies)PreferredJava, other scripting languages for automation and integration
Databases/Data Management:
Familiarity with ServiceNow data models, CMDB, and data integration best practices
Cloud Technologies:
PreferredExperience with cloud platforms (AWS, Azure, GCP) especially in context of integrations or hosting
Frameworks and Libraries:
Knowledge of ServiceNow Flow Designer, IntegrationHub, and custom application development
Development Tools and Methodologies:
Expertise with Agile/Scrum methodologiesVersion control (e.g., Git)Development and deployment best practices
Security Protocols:
In-depth understanding of security architecture within ServiceNowExperience with roles, permissions, compliance frameworks (GDPR, HIPAA)
Experience Minimum
10 years of IT industry experience with at least 8+ years dedicating to ServiceNow platform architecture and solution designProven experience in implementing core ServiceNow modulesITSM, HRSD, WSDStrong grasp of enterprise IT processes, especially ITIL-based service managementDemonstrated success in leading complex platform upgrades and multi-instance environmentsExperience working in large-scale, multi-stakeholder enterprise settingsKnowledge of regulatory standards such as GDPR, HIPAA is desirable
Alternative pathways:
Candidates with substantial enterprise IT architecture experience and proven ServiceNow expertise are encouraged to apply.
Day-to-Day Activities Lead design workshops, gather client requirements, and translate needs into technical architecture solutionsDevelop and customize ServiceNow modules, workflows, and integrationsConduct code reviews, enforce coding standards, and oversee application healthCoordinate with platform administrators for environment updates and maintenanceCollaborate with security teams to ensure compliance and risk mitigationConduct platform performance reviews and implement optimization strategiesDocument architecture, configurations, and best practicesProvide ongoing support, troubleshooting, and continuous improvement initiativesMentor junior team members and contribute to knowledge sharing
Qualifications Academic backgroundBachelor's degree in Computer Science, Information Technology, or related discipline; equivalent professional experience acceptableCertifications:RequiredServiceNow CSA, CIS (ITSM & HRSD)PreferredServiceNow CAD, additional security or integration certificationsTrainingCommitment to continuous learning through certifications, webinars, and industry eventsDemonstrated experience in enterprise-scale implementations and platform upgrades
Professional Competencies Critical thinking with the ability to analyze complex technical and business challengesLeadership skills to guide teams and influence stakeholdersExcellent communication skills, capable of articulating complex solutions clearlyStakeholder management and collaboration across diverse teamsAdaptability to evolving technologies and project scopesInnovation mindset to leverage new ServiceNow features and best practicesStrong time management and task prioritization skills
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YNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law .Candidate Application Notice
