Senior Service Delivery Manager

Themesoft Inc.

18 years

0 Lacs

chennai tamil nadu india

Posted:4 days ago| Platform:

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Skills Required

service support manufacturing lims drive management itil compliance regulations trackwise

Work Mode

On-site

Job Type

Contractual

Job Description

Greetings from Themesoft!

Service Delivery Manager

Role Overview:

Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).
Drive Incident, Problem, Change, and Release Management per ITIL best practices.
Serve as the primary liaison for stakeholders and third-party vendors.
Ensure compliance with GxP regulations and internal SOPs.
Identify trends, root causes, and opportunities for continual service improvement.

Technical Requirements:

12–18 years of IT experience
, with a strong background in service delivery/application support for GxP-regulated systems.
Experience in managing Pharmaceutical manufacturing applications like
MES
(e.g., PAS-X, Rockwell, POMS) and
QMS
(e.g., TrackWise, Veeva QualityDocs).
Prior team management experience in a global or shift-based model.
ITIL v4 certification
preferred.
Manufacturing domain experience is a plus.

Apply Now or share your resume with mythili@themesoft.com for more information.

#hiring #ServiceDeliveryManager #PharmaIT #MES #QMS #GxP #ITIL #ManufacturingIT #ChennaiJobs #QualitySystems #ApplicationSupport #ManagedServices

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