Senior Service Delivery Manager

18 years

0 Lacs

Posted:4 days ago| Platform: Linkedin logo

Apply

Work Mode

On-site

Job Type

Contractual

Job Description

Greetings from Themesoft!


Service Delivery Manager


Role Overview:

  • Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).
  • Drive Incident, Problem, Change, and Release Management per ITIL best practices.
  • Serve as the primary liaison for stakeholders and third-party vendors.
  • Ensure compliance with GxP regulations and internal SOPs.
  • Identify trends, root causes, and opportunities for continual service improvement.


Technical Requirements:


  • 12–18 years of IT experience

    , with a strong background in service delivery/application support for GxP-regulated systems.
  • Experience in managing Pharmaceutical manufacturing applications like

    MES

    (e.g., PAS-X, Rockwell, POMS) and

    QMS

    (e.g., TrackWise, Veeva QualityDocs).
  • Prior team management experience in a global or shift-based model.
  • ITIL v4 certification

    preferred.
  • Manufacturing domain experience is a plus.


Apply Now or share your resume with mythili@themesoft.com for more information.


#hiring #ServiceDeliveryManager #PharmaIT #MES #QMS #GxP #ITIL #ManufacturingIT #ChennaiJobs #QualitySystems #ApplicationSupport #ManagedServices

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

bangalore urban, karnataka, india