Senior Service Delivery Manager

As a Senior Manager - Operations specializing in IPDRG at our company in Chennai (WFO), your role involves overseeing day-to-day operations with a focus on streamlining processes, managing a team, optimizing productivity, and ensuring smooth operational execution. Your strong leadership skills, operational expertise, and ability to drive efficiency improvements will be crucial for this position. **Key Responsibilities:** - **Operations Management:** - Oversee daily operational activities to ensure efficiency. - Monitor and improve performance metrics like cost control, productivity, and quality. - Identify operational issues and implement proactive solutions. - Develop operational strategies to achieve business goals. - **Team Leadership:** - Lead, mentor, and motivate operational staff. - Conduct regular team meetings, performance reviews, and training. - Foster a positive work environment and ensure policy adherence. - **Process Optimization:** - Analyze workflows and processes for improvements. - Implement process enhancements for efficiency and cost reduction. - Utilize technology for operational automation. - **Quality Assurance:** - Establish and monitor KPIs for quality and standards. - Ensure compliance with quality policies and regulations. - Resolve customer issues promptly for satisfaction. - **Cross-Department Collaboration:** - Collaborate with Sales, HR, Finance, etc., for alignment of business objectives. - Assist in forecasting and planning for operational demands. - **Reporting & Analysis:** - Prepare reports on operational performance. - Present analysis and recommendations to senior management. **Qualifications & Skills:** - **Education:** Bachelor's or master's degree; relevant certifications are a plus. - **Experience:** 13+ years in US healthcare operations management (Medical Coding). - **Skills:** - Strong leadership and team management. - Excellent problem-solving and decision-making. - Proficiency in operational management tools. - Strong organizational and multitasking. - Excellent written and verbal communication. - Budgeting and financial management knowledge. - Adaptability to changing business needs. You are detail-oriented with a focus on efficiency and quality. A strategic thinker with a hands-on execution approach, proactive, self-motivated, and results-driven.,