Senior Service Delivery Manager

Senior Delivery Manager

Location : Hyderabad

Mandatory Requirements (15+ Years Overall Experience)

• Experience:

  Minimum

  15+ years

  in IT Services, with

  3+ years

  specifically handling Delivery Manager roles for large engagements.

• Team Scale:

  Proven success managing

  large delivery teams (60+ members)

  across multiple geographies/functions.

• Commercial Models:

  Expert-level experience overseeing project delivery under

  Fixed Price, Time & Material (T&M), and Outcome-based models.

• Domain Breadth:

  Experience managing delivery across various service types:

  Development, Maintenance, Infrastructure, and Support.

• Methodology:

  Highly proficient in

  Agile delivery models

  and

  ITIL-based service management.

• Stakeholder Management:

  Exceptional client-facing communication and the ability to manage complex relationships with clients, partners, and service providers.

• Process & Financials:

  Strong process orientation, organizational skills, and foundational knowledge of

  account/project financial management.

• Location/Timing:

  Based in

  Hyderabad

  and available as an

  Immediate Joiner to 30 days

Key Responsibilities

• Lead

  end-to-end delivery

  of multiple concurrent projects, ensuring adherence to scope, budget, and quality.
• Drive continuous improvement and governance through structured, metrics-based processes.
• Provide regular

  executive reporting

  and status updates to all senior stakeholders.
• Act as the primary client interface, managing expectations and ensuring customer satisfaction.
• Coordinate resources and dependencies across complex, cross-functional teams.
• Actively support pre-sales, solutioning, and proposal development efforts.