Senior Service Assurance Engineer

We are looking for a passionate and detail-oriented Service Assurance Engineer to join our dynamic team. The Service Assurance Engineer will be responsible for ensuring the highest standards of quality for our products. This role involves designing test strategies, identifying bugs, collaborating with development teams, and ensuring that our software meets user expectations and is defect-free.

As a Service Assurance Engineer, you are expected to extract the essential and most important aspects of data from multiple data sources like fleet usage data, customer usage patterns, service requests, customer feedback and convert them into Test Patterns, Test Case Improvements and Test Data requirements .

The ideal candidate will have a strong understanding of software development life cycles, testing methodologies, and excellent problem-solving skills. You will work in a fast-paced environment with a focus on improving the quality and performance of the product.

• As a Service Assurance Engineer, you would be responsible for designing and executing test strategy to ensure software quality. You should be proficient in creating detailed documentation, software testing, and coordinating with cross-functional teams. You would be responsible for evaluating products to ensure they meet Quality, Security and Performance standards before they reach the market. You would also be responsible for conducting hands-on testing, document the findings, and provide feedback on usability, durability and functionality.

• As a Service Assurance Engineer, you are expected to extract the essential and most important aspects of data from multiple data sources into Test Patterns, Test Case Improvements, and Test Data requirements based on user stories and acceptance criteria, including fleet usage data, customer usage patterns, service requests, and customer feedback.

• Provide data-driven requirements for Automated Testing, emphasizing feature function, service excellence, monitoring, performance, resiliency, scalability, and reliability, specifying both positive and negative testing techniques.

• Define Quality Metrics to be utilized during development, testing and deployment to assess service quality.

• Drive and evolve the Development Roadmap for automated test suites for the ERP product family, including New Features and growth of automation test coverage, based on the input above.

• Partner with the Service Development team to influence Architectural Direction, Long-Term Investments, and Culture Change to support service monitoring, telemetry, and automated testing inside the service.

• Continually evaluate Existing Test Coverage and Automation Frameworks, identifying requirements for redesign, replacement, reusability, and improvement in efficiency and performance.

• Work with automation testing engineers to prioritize test defects based on business and technical risks.

• Participate in Functional and Technical Feature Design Reviews to drive service instrumentation requirements that enable automated testing.

Additional Responsibilities for more senior Service Assurance Engineers:

• Include Executive Input, Technology Touch-Point Failures, Strategic Initiatives, and other escalated channels in the data sources used.

• Work with service leadership to identify areas of potential concern. Collaborate and drive testing dependencies and communicate testing plans and testing concerns.

• Work with service reliability architects and service owners to identify broad Testing Gaps with respect to operation parameters, e.g., template changes, instrumentation results, outages, feature throughput mandates, etc.

• Own the development roadmap for automated test suites for the ERP product family.