Senior Scrum Master

Team Leadership & Facilitation

• Lead and support 23 Scrum teams across the Horizon and MassCom product portfolios.
• Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint

Review, and Retrospective.

• Remove impediments proactively and support the team in meeting sprint and release commitments.
• Ensure clarity of goals and alignment between engineering, product, and cross-functional

stakeholders.

Coaching & Agile Maturity

• Coach teams on Agile principles and Scrum best practices.
• Mentor junior and mid-level Scrum Masters to elevate Agile capabilities.
• Promote a culture of ownership, psychological safety, and continuous improvement.
• Support team-building initiatives across distributed teams.

Delivery & Continuous Improvement

• Track and communicate team performance metrics (velocity, throughput, predictability).
• Identify and address delivery bottlenecks and risks.
• Guide teams in quarterly planning, release planning, and forecasting.
• Support implementation of metric dashboards for leadership insights.

Cross-Functional Collaboration

• Partner with Product Owners to maintain healthy, prioritized backlogs.
• Coordinate dependencies with Engineering Managers and tech leads across 20+ teams.
• Communicate progress and risks to leadership with clarity.
• Support alignment during large initiatives or escalations.

Scaling & Organizational Support

• Participate in or facilitate scaled Agile ceremonies.
• Contribute to processes that increase efficiency and collaboration.
• Support the Agile Coach in evolving Crisis24’s Agile operating model.

Qualifications

Required

• 8-10 ( our of which 4-7 + years ) of experience as a Scrum Master.
• Experience supporting multiple teams in a distributed environment.
• Strong knowledge of Agile/Scrum frameworks.
• Excellent communication and facilitation skills.
• Experience with Jira and Confluence.

Preferred

• Certifications such as PSM II/III, CSM, CSP-SM, SAFe SSM or SASM.
• Experience in cybersecurity, risk intelligence, or SaaS.
• Familiarity with scaling frameworks (SAFe, LeSS, Nexus).
• Background in software engineering or product development.

Core Competencies

• Servant leadership
• Problem-solving
• Emotional intelligence
• Adaptability
• Data-driven thinking
• Influence without authority