Senior Salesforce Business Analyst

Position : Senior Salesforce Business Analyst

Location : Chennai, Bangalore, Hyderabad, Pune, Mumbai Gurgaon and Noida

Notice Period : Immediate to 30 Days

Role & responsibilities

• Salesforce Expertise:

  Extensive experience with Salesforce

  NPSP

  Package and Service Cloud, including a deep understanding of its capabilities, functionalities, and best practices.

• Data Management:

  High understanding of Salesforce Data Model. Have worked on high data volumes for generating reports/dashboards and executing data cleansing (de duplication, bulk updates).

• Business Process Analysis:

  Proven ability to analyze and document complex business processes, identify areas for improvement, and design effective Salesforce solutions that align with business goals.

• Requirement Gathering and Documentation:

  Strong skills in gathering, documenting, and managing business requirements, including the ability to translate business needs into technical specifications and user stories for the development team.

• Stakeholder Management:

  Excellent communication and interpersonal skills to work effectively with stakeholders at all levels, including the ability to facilitate workshops, gather feedback, and ensure stakeholder alignment throughout the project lifecycle.

• Training Material Development:

  Ability to build comprehensive training materials to support the implemented Salesforce solutions, ensuring end-users are well-equipped to utilize new features and processes effectively.

Good to have:

Preferred candidate profile

Note : If interested, kindly share your resume to Madhan.Suresh@citiustech.com

Thanks & Regards,

Madhan