Senior Salesforce Business Analyst

Job Summary:

Salesforce Business Analyst

Experience with Apttus CPQ/CLM solutions

Strong communication skills, a collaborative mindset, and the ability to work across technical and business teams are critical to success in this role.

Must Have Skills:

• Minimum 6 years of experience in Salesforce Business Analyst role.
•  Collaborate with business stakeholders to gather, document, and analyse business requirements for Salesforce solutions.
•  Translate business needs into detailed functional specifications, user stories, and acceptance criteria.
•  Partner with Salesforce Architects and Developers to design and deliver scalable solutions across Sales Cloud, Service Cloud, Experience Cloud, and integrations.
• Work with customer, cross-functional team members and vendors, manage complex system projects related to the salesforce business processes.
• Solid understanding of Data Modelling, Workflows, Automation (Flow/Process Builder), and Reporting in Salesforce.
• Should be able to do Salesforce Configurations & Admin tasks (e.g. Creating Object & Fields, Workflow, Flow, Permission Set).
• Should be able to perform Data Export & Data load activities using Data Loader or similar tool.
• Must be good at communication & able to conduct client demos, presentations and assist in business development initiatives.
• Hands-on experience with Agile/Scrum methodologies.
• Provide the globally scalable solutions following the salesforce best practices.
• Support UAT (User Acceptance Testing) by defining test cases, validating outcomes, and ensuring stakeholder sign-off.

Good-to-have Skills:

• Experience of Quote-to-Cash application, including Conga/Apttus CPQ and Conga/Apttus CLM.
• Experience of Partner Communities.
• Experience of working on Sales, Service & Field Service Cloud.
• Good to have experience in JIRA, ServiceNow, Or any project management tool: MS Project, Smartsheet, etc.
• Project Management experience is a plus.
• Preferred the capability of initiating a greenfield Salesforce project from the ground up and developing the complete solution independently.

Key Responsibilities:

• Conduct Requirement Gathering Call with End User.
• Work with Solution Architect to come up with Design & Solution.
• Create Functional Design Document.
• Work closely with Developer to implement solution.
• Perform Unit Testing & Creating Test Script for End User.
• Coordinate with quality assurance and regression teams to support testing efforts.
• Get your solution reviewed & tested by End User & Get Approval for Production Deployment.
• Work with Developer & Release Management team to deployment to Production.
• Should be able to work as an independent team member, capable of applying judgment to plan and execute your tasks.

Preferred Certifications (Optional):

• Salesforce Certified Administrator
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Conga CPQ/CLM 
• Salesforce CPQ