Senior Sales Executive

Profile insights

Job Overview:

As an Sales Admin Executive at Musak, you will support the sale and clients. You will combine your technical expertise with excellent customer service to manage the sales process from initial inquiry to final delivery. This role includes responsibilities such as providing technical guidance, ensuring timely order follow-ups, managing shipment logistics, and preparing dispatch documentation to ensure smooth operations.

Key Responsibilities:

1. Sales Support:

o Act as the first point of contact for customers/dealers/electricians, addressing inquiries about Musak.

o Prepare and send detailed quotations, including product specifications, pricing and delivery estimates.

o Ensure all customer requirements are accurately captured, including technical specifications and budget constraints.

2. Technical Expertise:

o Provide expert advice on Musak and assist customers with technical inquiries, offering tailored solutions based on their needs.

o Develop and present technical proposals, highlighting the advantages of Musak products in comparison to alternatives.

3. Shipment Follow-Up:

o Coordinate with the logistics and shipping teams to ensure timely dispatch of products to clients.

o Follow up on shipment progress, monitor tracking information, and proactively resolve any delays or issues in the shipping process.

o Communicate with freight forwarders regulations.

o Ensure that all orders are processed accurately, ensuring the correct quantity, packaging, and delivery details.

4. Order Tracking and Documentation:

o Prepare and maintain all necessary documentation, including proforma invoices, commercial invoices, packing lists.

o Track orders from placement to delivery, providing clients with updates and resolving any issues that may arise during the process.

o Ensure the accuracy and timely submission of dispatch documentation to the customer .

5. Customer

Relationship Management:

o Develop and maintain strong relationships with customers to ensure repeat business and customer satisfaction.

o Conduct regular follow-ups with customers to gather feedback, address concerns, and provide post-sale support.

o Ensure that customers are informed of any potential issues with their orders, such as shipping delays or stock shortages, and work to resolve these issues promptly.

Requirements:

Educational Requirements: Any Degree

Experience:1 to 5 yrs (Motor & Pump Industry)

Skills: Strong communication skills in English, both verbal and written; proficiency in other languages is a plus(Telungu, Hindi).

Excellent email writing skills, professional, and persuasive communication.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Internet reimbursement
• Provident Fund

Work Location: In person