Senior Research Executive
NIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Telecom, Automotive, Tech & Durables manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.NIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Customer Success TEAMS
NIQ SA&I’s Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for highest levels of Customer Satisfaction and advocacy.Customer Success is NIQ’s key department which is instrumental for the company’s success.
Role purpose:
So where do you fit here?A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with both internal and client teams.You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals. If telling stories through data excites you, get in touch. We will make it worth your while.
In your role, you would:
- Be responsible for delivering analytics & insights services across NIQ SA&I products and solutions such as Brand Health, Usage & Attitude, Shopper and other ad hoc studies
- Entrusted to deliver flawless research and analytics to our clients.
- Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
- Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.
Throughout your tenure, you will develop the following competencies:
- Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.
- Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages
- Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking the right questions.
- Composure and resilience: Effectively multitask, maintain focus and intensity, and remain optimistic
- Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.
About You
You are a high-performing individual thriving in ensuring high client centricity & customer success. You know how to take care of client requirements & develop lasting relationships. Awareness of the market landscape, our SA&I portfolio, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.
We are looking for people with:
- Graduate or Post Graduate with atleast 3-5 years of experience in end to end project management including setup, data analysis and delivery
- Having prior experience in a related industry
- Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
- Awareness of market trends and its interdependencies impacting customers
- Excellent time management and prioritization skills with a proven track record of delivering projects on time
- Confident numerically & ability to analyse data confidently
- Problem solving and solution orientated
- Performs work accurately and effectively with attention to detail
- Engaging presenter
- Good at building relationships, internally and with clients
- Strong verbal and written communication skills
- Experience of working in an analytical environment
- Capable of leveraging tools such as Microsoft excel and PowerPoint
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
