Senior Quality Engineer - TV & Streaming Platforms

Job Description

Job Title: Senior Quality Engineer – TV & Streaming Platforms (India) We are seeking an experienced Senior Quality Engineer to ensure the highest quality standards for our TV, streaming platforms (OTT, Set-Top Boxes, Smart TVs), and ecosystem products (AIoT). You will lead end-to-end quality assurance, post-launch monitoring, and drive data-driven improvements for customer satisfaction. Key Responsibilities: 1. Quality Assurance & Testing: Design and execute test strategies for TV platforms (Android TV, Fire TV, Roku) and backend services. Validate AIoT/ecosystem products (smart home integrations, multi-device compatibility). 2. Post-Launch Quality Monitoring: Field Failure Analysis: Investigate EWP (Early Warning Process) & non-EWP issues, perform Root Cause Analysis (RCA), and drive Corrective Actions (CA).E-Commerce & Customer Feedback: Monitor online platforms (Amazon, Flipkart) for product reviews/returns, analyze trends, and escalate critical issues. Data Maintenance: Track and report quality metrics for all assigned portfolios. 3. Cross-Functional Collaboration: Work with R&D, QA, and Supply Chain to improve product reliability through benchmarking and continuous improvement. Conduct factory audits and market visits to assess production quality and real-world usage. Engage with user/fan clubs to gather direct feedback and build quality insights. 4. Operational Readiness: Traveling: Willingness to visit factories, markets, call listening and meet customers as needed. Adaptability: Open to role changes based on business needs (e.g., shifting focus to new product lines). Requirements: 2+ years in QA/testing, with expertise in TV/OTT platforms Hands-on experience with JIRA, TestRail, and test automation tools. Knowledge of AIoT/ecosystem device validation. Experience in field failure analysis (EWP/non-EWP) and customer feedback systems.