Posted:3 days ago|
Platform:
On-site
Full Time
✅ Drive continuous improvement for TQ and Delivery
✅ Manage Call Quality & Client-related KPIs
✅ Strengthen Quality Management Processes
✅ Ensure SLA/SLO metrics are accurately captured & reported
✅ Drive Process Control & Compliance
✅ Improve sales & upsell metrics through quality interventions
✅ Provide feedback, refresher, and corrective training
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