Demographic HR Services logo

Customer Service Operations Manager

0 years

0 Lacs

kolkata west bengal india

Posted:3 days ago| Platform: Linkedin logo

Apply

Skills Required

service management escalation communication diversity drive compliance

Work Mode

On-site

Job Type

Full Time

Job Description

📢 Hiring: Customer Service Operations Manager – International BPO

(Diversity Candidates Only)


💼 Role:


🏢 Industry:

📍 Location:

💰 Salary:

📝 Experience:


🔹 Requirements:

  • Must have proven

    on-paper Ops Manager

    experience in an International BPO
  • Strong people-management, performance-management & escalation-handling skills
  • Experience managing large teams and driving operational KPIs
  • Excellent communication & stakeholder management abilities
  • Only

    Diversity candidates

    will be considered


🔹 Responsibilities:

  • Oversee day-to-day operations for international customer service teams
  • Drive KPIs such as AHT, CSAT, Quality, Attendance, Utilization
  • Manage team leaders & ensure smooth workflow
  • Implement process improvements & handle client escalations
  • Ensure compliance and service delivery excellence

Immediate joiners preferred.

More Jobs at Demographic HR Services

Collections Specialist

noida, uttar pradesh

Experience: Not specified

|

INR 0 - 0 Lacs

Content Writer / Content Developer / Graphic Designer / Editor

haryana

1.0 - 5.0 yrs
|

INR 0 - 0 Lacs

Team Lead - Operations

gurugram

2.0 - 7.0 yrs
|

INR 6 - 12 Lacs

Customer Service Operations Manager

kolkata, west bengal, india

Experience: Not specified

|

Salary: Not disclosed

Customer Support Specialist - International BPO

gurugram, haryana, india

Experience: Not specified

|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Demographic HR Services logo
Demographic HR Services

RecommendedJobs for You

Demographic HR Services logo

Customer Service Operations Manager

Demographic HR Services

kolkata, west bengal, india

Customer Service Operations Manager

Vignim Consulting pvt ltd

mumbai, maharashtra, india

IGP logo

Customer Service Operations Manager

IGP

mumbai, maharashtra, india

IGP logo

Customer Service Operations Manager

IGP

mumbai, maharashtra, india

IGP logo

Customer Service Operations Manager

IGP

Mumbai, Maharashtra, India

Taggd logo

Customer Service Operations Manager

Taggd

Noida, Uttar Pradesh, India

Demographic HR Services logo

Customer Service Operations Manager

Demographic HR Services

kolkata, west bengal, india

Customer Service Operations Manager

Vignim Consulting pvt ltd

mumbai, maharashtra, india

IGP logo

Customer Service Operations Manager

IGP

mumbai, maharashtra, india

IGP logo

Customer Service Operations Manager

IGP

Mumbai, Maharashtra, India