Customer Service Operations Manager

·       Handling Post nomination Air / Sea export Shipments

·       Co coordinating with overseas agent, as well as local customer and CHA through calls and emails on daily basis.

·       Feedback of all shipments & tracking them till delivery and update to customers on daily basis

·       Attending customer queries to resolve within deadline & follow up with them for new upcoming orders booking

·       Taking care of Air & sea export shipment manifestation and CFS movement process (Sea Shipment) on time to avoid penalty.

·       Issuance of Sea shipments DO to CHA after arrival

·       Ensure all the invoice details (selling rates) are sent to accounts team for proper      Billing after shipment arrive.

·       Regular update of internal DSR and send to concern authorities

·       Ensure smooth service is provided to the clients.

·       CS should coordinate with Operations Team for Imports, exports, Clearance, Transportation and do the operations works for Customer in Branches.

Key Qualifications:

         Minimum of 4 - 7years’ experience within a freight forwarding company

Process excellent written and verbal communication skills

         Excellent customer service and interpersonal skills

         Computer skills – MS office, Excel & PP.