Senior Process Analyst

Job Description

Handling queries on training enrollments Managing training schedules on LMS Reporting on training and e-learning administration Liaise with Trainers and participants Perform administrative tasks on LMS Employee profile management: Trouble shoot queries related to login/access roles/passwords Vendor management and Invoice Processing USA and UK Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements Compliance: Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology Knowledge of ERPs and Learning Management System - Preferably Cornerstone on Demand Must possess strong knowledge LMS Administration Prior HR transition experience Maintaining trackers Performing regular RCAs Adherence and regular revival of HRSS SOPs Handling queries on training enrollments Managing training schedules on LMS Reporting on training and e-learning administration Liaise with Trainers and participants Perform administrative tasks on LMS Employee profile management: Trouble shoot queries related to login/access roles/passwords Vendor management and Invoice Processing USA and UK Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements Compliance: Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology Knowledge of ERPs and Learning Management System - Preferably Cornerstone on Demand Must possess strong knowledge LMS Administration Prior HR transition experience Maintaining trackers Performing regular RCAs Adherence and regular revival of HRSS SOPs Graduation and PG in HR will be a added advantage MS-Office, ERP, Reporting CSOD or any LMS tool Very Good Written & Verbal communication skills Good interpersonal skills Should be able to adapt quickly Stake holder Management Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you re close but not an exact match, we encourage you to apply We d be thrilled to receive applications from exceptional individuals like yourself Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers Overview To effectively handle daily volumes ensuring team meets agreed service level agreements Interactions with on-shore counter parts How youll make an impact Handling queries on training enrollments Managing training schedules on LMS Reporting on training and e-learning administration Liaise with Trainers and participants Perform administrative tasks on LMS Employee profile management: Trouble shoot queries related to login/access roles/passwords Vendor management and Invoice Processing USA and UK Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements Compliance: Ensuring local and compliances of supporting countries are adhered Participation in internal and external audits Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology Knowledge of ERPs and Learning Management System - Preferably Cornerstone on Demand Must possess strong knowledge LMS Administration Prior HR transition experience Maintaining trackers Performing regular RCAs Adherence and regular revival of HRSS SOPs About you Graduation and PG in HR will be a added advantage MS-Office, ERP, Reporting CSOD or any LMS tool Very Good Written & Verbal communication skills Good interpersonal skills Should be able to adapt quickly Stake holder Management