Senior Practice Lead

As a Global Delivery Manager, you will play a key role in managing the overall relationship with the client and overseeing the provision of all services outlined in the Statement of Work (SOW). Your responsibilities will include providing leadership to the Supplier team, aligning with the objectives of the outsourcing program, and collaborating with the client Program Managers to ensure the successful delivery of services. To qualify for this role, you should hold a graduate degree, preferably an MBA or Engineering qualification, with a strong academic background in Information Technology, Engineering, Business, Economics, Mathematics, Law, or Science. Additionally, you must have prior work experience in consulting, Business Process Management (BPM), sourcing, category management, procurement analysis, and reporting. Effective communication skills are essential for this position. You should be able to communicate clearly and concisely, summarize complex information efficiently, and interact with stakeholders at all levels. Your role will involve developing and implementing engagement strategies to meet client requirements, leading global teams, managing operations, mitigating risks, and engaging with client procurement management. Proficiency in tools such as Ariba and MS Dynamics is important for this role. You should also have a strong command of MS Excel, including the ability to use filters, sorting, pivot tables, basic formulas, and lookups. A customer-centric approach, strong problem-solving skills, and the ability to work under pressure and prioritize tasks are crucial for success in this role. Preferred skills for this position include expertise in sourcing and procurement processes. You should be knowledgeable about ERP systems such as SAP, Ariba, Coupa, or similar tools and be able to guide team members, suppliers, and stakeholders on client procurement policies and processes. If you are a motivated professional with the ability to lead global teams, manage client relationships effectively, and drive successful service delivery, we encourage you to apply for the role of Global Delivery Manager.,