Senior Operations Specialist (Home Services)

Job Title: Senior Operations Specialist

Location

Job Type

About InstaService

cleaning, handyman, and plumbing services

Job Summary

highly motivated, proactive Senior Operations Specialist

Key Responsibilities

• Coordinate and manage daily customer bookings

  to ensure timely and successful service delivery.

• Communicate directly with U.S.-based customers and service providers

  over phone, chat, and email to confirm appointments, clarify details, and resolve any service issues.

• Onboard and train new service providers

  , ensuring they understand InstaService’s standards and processes.

• Monitor active bookings

  to anticipate and address any issues (e.g., delays, cancellations, customer complaints).

• Proactively resolve problems

  , ensuring every effort is made to fulfill customer bookings successfully.

• Follow up on completed bookings

  to gather feedback and maintain quality control.
• Maintain

  accurate records

  of bookings, service provider performance, and customer interactions.
• Work closely with management to

  continuously improve operational processes and provider performance

  .
• Take ownership of

  urgent operational issues

  and ensure prompt resolution.

• Flexible working hours

  to align with U.S. time zones (mainly PST/CST/EST).

Requirements

• 3+ years of experience

  in operations, service coordination, customer support, or similar roles.
• Excellent

  English communication skills (spoken and written)

  .
• Strong

  problem-solving skills

  , ability to stay calm under pressure and resolve issues quickly.
• Proven ability to

  handle U.S.-based customers and service providers professionally and efficiently

  .
• Experience in

  onboarding, training, and managing external vendors or service providers

  .
• Strong

  organizational and multitasking abilities

  to manage multiple active bookings and provider schedules.
• Comfortable working in a

  fast-paced, startup environment

  .
• Familiarity with tools like

  Slack, CRM systems, Google Sheets, and other booking/communication platforms

  .

Preferred Qualifications

• Experience working with

  U.S. clients or in an international customer service role

  .
• Background in

  home services, gig economy, or on-demand service platforms

  is a strong plus.
• Ability to

  work flexible shifts

  , including weekends or evenings as needed.

What We Offer

• Competitive salary based on experience.
• Fully

  remote position

  with flexibility.
• Opportunity to

  grow with a fast-scaling U.S. startup

  .
• Collaborative and supportive work culture.

How to Apply

Are you ready to make an impact in the on-demand services industry from anywhere in the world? We’d love to hear from you!

1. Download & Explore Our App

2. Visit https://www.instaservice.com/get-app to download the InstaService app (on the App Store or Play Store).

3. Provide Your Feedback

4. Take a few minutes to explore the app and note what you liked and what could be improved.

5. Submit Your Application

6. Email your résumé and app feedback to hiring@instaservice.com.

Join InstaService and be a driving force in revolutionizing the way home services are delivered—remotely and on your own schedule!

InstaService is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.