Senior Operations Manager

As a Senior Operations Manager at Fabrico, you will play a crucial role in leading the ground-level execution and operational performance of our rapidly expanding laundry franchise network. Your high-agility and ability to thrive in a high-growth environment will be instrumental in orchestrating new store launches, managing cross-functional teams, and implementing robust SOPs across all business formats. Here is a breakdown of what the role entails: **Key Responsibilities:** - **End-to-End Store Launch Execution** - Lead the pre-opening lifecycle of each Fabrico store including site readiness, machine procurement, vendor mobilization, resource allocation, compliance, and branding. - Collaborate with Sales, Projects, and Franchise teams to ensure timely store activation within defined SLAs. - **Team Leadership & Field Force Management** - Build, mentor, and lead a pan-regional operations team comprising field managers, store heads, and ground staff. - Institute a culture of ownership, agility, and discipline while conducting periodic reviews, audits, and skill development sessions. - **SOP Implementation & Quality Control** - Institutionalize standard operating procedures for core service functions to ensure service consistency and customer satisfaction. - Implement process checks, review protocols, and escalation frameworks to maintain quality. - **Supply Chain & Vendor Governance** - Take charge of procurement and vendor alignment for machines, packaging, consumables, and logistics. - Establish reliable vendor SLAs to minimize downtime and ensure service continuity. - **Strategic & Operational Reporting** - Monitor real-time store KPIs and generate MIS reports for leadership visibility. - Utilize data insights to drive operational tweaks and enhance profitability and efficiency. - **Interdepartmental Coordination** - Act as the operational nucleus connecting various departments like Sales, HR, Marketing, Finance, and Product teams. - Ensure franchisee onboarding aligns with Fabrico's brand and experience goals. **Desired Profile:** - **Experience:** 6-10 years in operations management, preferably in franchise-led models, retail, or high-footfall service industries. - **Educational Qualification:** Graduate in Business/Operations/Engineering (MBA preferred). **Skillset:** - Proven team leadership capabilities - Strong project management acumen - Multi-location operational oversight - Excellent stakeholder and franchisee management - Data-driven and highly process-oriented - Willingness to travel frequently If you are looking for a high-ownership role in a brand poised for hypergrowth, with the opportunity to make a direct impact, work alongside core leadership, and be part of an aggressive growth path, Fabrico is the place for you. Join us and be a part of building a scalable, nation-wide operational framework.,