Job
Description
Title: Senior Officer - IT Number of Vacancy: 01 Reports to: SYSTEM ADMNISTRATOR Working day: Mon to Fri Job Location: Porvorim - Goa About Sangath Sangath is a leading non-profit organization dedicated to transforming healthcare by focusing on mental health and public health initiatives. Our mission is to empower communities through world-class research, innovative healthcare solutions, and compassion-driven services. We are proud to have recently been recognized with the prestigious "Great Place to Work" award, a testament to our commitment to fostering an inclusive and supportive work culture. Our Values At Sangath, our values form the cornerstone of everything we do. For nearly three decades, we have passionately upheld a belief in the power of empathy, teamwork, and respect for every individual we serve and work with. We are committed to excellence in delivering world-class research and mental health services, backed by professional rigor and cutting-edge technology. Our drive for innovation keeps us forward-thinking, always learning and evolving to solve complex healthcare challenges. We take pride in our unwavering integrity, ensuring transparency, accountability, and ethical practices throughout our work. Finally, we hold performance as a key measure of success, continuously striving for impactful, sustainable solutions. These values have been the backbone of our organization, guiding us on a journey of creating lasting change in the communities we serve. Benefits We believe in taking care of our team as much as they care for our mission. Sangath offers a dynamic range of benefits that reflect our commitment to our employees’ well-being and professional growth. These include Provident Fund (PF), ESIC, Gratuity, and comprehensive Medical Insurance, ensuring financial and health security. We offer flexible work timings to promote a healthy work-life balance, along with special leaves such as Menstrual Leave and Gender Affirmation Leave. Our progressive work-from-home policy is designed to give employees the flexibility they need in today’s changing work environment. Joining Sangath means being part of an organization that truly values and supports its people. Key Responsibilities End-User Support Respond to IT support tickets and service requests. Install, configure, and troubleshoot software and hardware (laptops, printers, etc.). Provide support for Microsoft Office 365 applications (Outlook, Teams, Word, etc.). Assist users with email setup, VPN, and remote access. Monitor and maintain local area networks (LAN) and internet connections. Coordinate with vendors for internet or hardware issues. Troubleshoot connectivity issues and ensure minimal downtime. Regularly apply software updates, patches, and security fixes. Monitor antivirus, firewall logs, and implement security best practices. Support compliance with IT policies and data protection standards. Maintain an updated inventory of IT assets (laptops, peripherals, licenses). Track asset allocation to users and handle retrievals upon exit. Assist in OneDrive, SharePoint, and Google Workspace support (if applicable). Ensure backups are working properly and help restore data when required. Support custom project applications and web platforms. Maintain IT documentation including user guides, setup checklists, and network Conduct basic training for staff on IT tools and cyber hygiene. Share guidelines on data handling and security practices. Support central IT and project teams for deployments or IT rollouts. Participate in audits, network upgrades, or server maintenance when required. Essential Criteria - Bachelor’s degree in information technology, Computer Science, or a related field. - Relevant certificates (e.g., CompTIA A+, Microsoft MTA/M365, CCNA) are preferred. - Proficiency in Windows OS (10/11), MS Office 365, and basic networking. - Experience with troubleshooting hardware (laptops, printers, routers, etc.). - Knowledge of Active Directory, user account management, and basic server operations. - Familiarity with antivirus, firewalls, and IT security principles. - Basic understanding of cloud platforms like OneDrive, SharePoint, or Google Workspace. Remuneration and Benefits The offered remuneration will align with Sangath’ s salary grade, Additional benefits include PF, Group Health Insurance, and Gratuity. How to Apply Please submit your CV to careers@sangath.in by 31st May 2025 with the subject line “Application for Senior Officer - IT _Goa” Sangath is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. Job Type: Full-time Pay: Up to ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Experience: IT: 3 years (Required) Location: Goa, Goa (Preferred) Work Location: In person Application Deadline: 31/05/2025
