Senior Officer, Customer Service Officer, Consumer Bnaking Group

Business Function:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you.

Job Purpose

The position ensures to:

• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service

Achieve own targets and support the achievement of the branch target through effective upselling and cross-selling to the customers

Key Accountabilities (List the expected end results or KPIs that the job holder is expected to achieve for this job. Do not list more than 5)

Fulfil all responsibilities in relation to:

• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers

Support the branch operations officer in book-keeping and maintenance of documents.

Job Duties & Requirements

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges.

Required Experience

2-4 years Banking Experience

Education / Preferred Qualifications

Graduate preferably Banking/Commerce

Core Competencies

• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible
• Ability to meet deadlines.
• Knowledge about internal/external regulations.

Technical Competencies

Good Computer Knowledge

Work Relationship

• Team player
• Self-motivated and takes initiative

Apply Now

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.