Senior Officer, Customer Service Officer, Consumer Bnaking Group

Business Function

Job Purpose

• Execute all aspects related to branch operations in a timely and effective manner
• Ensure effective customer service
  

Key Accountabilities

Fulfil All Responsibilities In Relation To

• Contribute to efficient operation of the branch through accurate & timely processing of customer related transactions and account maintenance
• Ensure achievement of own targets and support branch target achievement through effective upselling and cross-selling to the customers
  

Job Duties & Requirements

• Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
• Process cash transactions, transfer transactions and clearing of instruments
• Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
• Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
• Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
  

Required Experience

Education / Preferred Qualifications

Core Competencies

• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients
• Responsible
• Ability to meet deadlines
• Knowledge about internal/external regulations
  

Technical Competencies

Work Relationship

• Team player
• Self-motivated and takes initiative
  

Apply Now

• We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements
  

Primary Location

Job

Schedule

Job Type

Job Posting