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Debt Collection Agent- US Business

Debt Collection Agent- US Business

Skit.ai

0 - 6 years

2 - 8 Lacs

bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

debt collection collection agent compliance finance customer service customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled and motivated

Debt Collection Agent

to join our team and support our clients in the US market. In this role, you will be the primary point of contact for individuals with overdue accounts. Your main responsibility will be to engage debtors with professionalism and empathy, negotiate repayment solutions, and ensure compliance with federal and state regulations.

This position requires strong communication, negotiation, and problem-solving skills, along with the ability to remain calm and persuasive in challenging conversations.

Key Responsibilities

Contact Debtors:

Reach out to individuals via phone regarding overdue accounts.

Negotiate Repayment Plans:

Work with debtors to establish realistic and mutually beneficial payment arrangements.

Ensure Compliance:

Follow all federal and state laws, including the

Fair Debt Collection Practices Act (FDCPA)

Maintain Records:

Document all interactions, agreements, and payment updates in an accurate and timely manner.

Resolve Disputes:

Address objections with professionalism and provide solutions to help resolve outstanding balances.

Meet Targets:

Achieve monthly collection goals while maintaining high standards of customer interaction.

Qualifications & Skills

Required

Excellent

verbal and written communication

skills in English.

Strong

negotiation and persuasion

abilities.

Solid understanding of

US debt collection regulations

(FDCPA, state laws).

Ability to handle difficult conversations with

empathy and professionalism

High level of

persistence, resilience, and problem-solving skills

Preferred

Prior experience in

debt collection, customer service, or call center environments

Knowledge of US financial systems or prior work with US-based clients.

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Skit.ai

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Debt Collection Agent- US Business

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Debt Collection Agent

Key Responsibilities

Contact Debtors:

Negotiate Repayment Plans:

Ensure Compliance:

Fair Debt Collection Practices Act (FDCPA)

Maintain Records:

Resolve Disputes:

Meet Targets:

Qualifications & Skills

Required

verbal and written communication

negotiation and persuasion

US debt collection regulations

empathy and professionalism

persistence, resilience, and problem-solving skills

Preferred

debt collection, customer service, or call center environments

More Jobs at Skit.ai