Senior Merchandiser

ROLE / PURPOSE

•  Handle customer’s / buyer’s accounts independently and ensure customer satisfaction.
• To respond client (complaints) within TAT with correct information.
• Setting up targets for business growth.
• Product pricing and dealing with the terms of the order (sampling to payment receipt).
• Day-to-day inspection and follow-up of scheduled tasks and planning for final dispatch.

MAJOR RESPONSIBLE AREAS

STRATEGIC

• Interact closely with design, supply chain and production team to ensure the Customer's requirements are fully met
• To ensure the organization’s sales target is met by identifying new customers and generating new leads
• To get new sales order from the existing clients and generate revenue for the organization through a robust Sales Process.
• Develop new and better processes for the delivery of the client to be on time and attract no penalty(penalty clause, late fine, extra taxes under any circumstances).

OPERATIONAL

• To be involved with the existing customers and ensure 100% customer satisfaction.
• To ensure timely delivery of sample to the customer as per the stipulated date.
• Helping to develop new samples as per market demand.
• Handling export enquiries and orders.
• Day-to-day inspection and follow-up of scheduled tasks and escalating in case of irregularity.
• Information regarding data and pricing of products to be on time and error free.
• Understanding the Tech pack & buyer's requirement sample developments to be done.
• Keep tracking of PP sample approval at the time of production.
• Generating packing approval after completing SOP.
• To maintain time line of preparing shipping documents and final shipment.

Process Improvements

• Ensure correct reporting system to update daily progress accurately.
• Have necessary check points to flag emergency situations.
• Improve accuracy in communications both within and to external stake holders.
• Maintaining confidential data.

MIS review and action planning

• Validation of all information and data.
• Onus for all MIS and communication.
• Taking proper care for estimation and costing.
• Maintaining proper trackers for WIP and deliveries.

FINANCIAL

• Sharing correct information for invoices.
• Ensuring timely delivery by maintain quality to reduce penalties and rejection of consignments.
• Enquiring means to reduce departmental costs.
• Stressing on correct estimation and costing to reduce financial impact.
• Keep tracking of the offered samples for new business development.
• Payment realization of all outstanding amount of existing clients.

PEOPLE

• Reduce departmental attrition.
• Proper distribution of work to the stake holders.
• Co-ordination with all departments for smooth operation.
• Ability to work in a team.

WORKING RELATIONSHIP

Internal: Sales & BD, Sample, Packing, Production, Finance & Accounts, HR, SMT.

External: Vendors / Suppliers, Fabricators, Buyers, Professional Associations / Bodies, Competitors.

DESIRED PROFILE

Education: Any Graduate, MBA/ PGDM from an institute of repute with minimum 8 years of experience    

Salary       :  As per market standard.

CONTACT

Email resume to “ hr@jiyaexim.com “.