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Senior Manager/Associate Director of Operations

Senior Manager/Associate Director of Operations

Apps For Bharat

8 - 12 years

25 - 30 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

field operations data analysis operational excellence performance management process improvement wellness customer support operations monitoring logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be responsible for building operational frameworks, leading cross-functional teams, driving on-ground execution, and ensuring excellence across service delivery, SOPs, governance, and people management. If you are passionate about driving operational excellence and building 11 star customer experience, we want to hear from you.

Key Responsibilities:1. Operations Strategy & Execution

Design, implement, and improve operational frameworks for post-live puja and chadhava services.
Develop scalable systems to manage high transaction volumes across hubs.

2. Service Excellence

Ensure end-to-end service delivery is error-free and high in quality.
Build systems for proactive service monitoring and issue resolution.
Minimize service failures and maximize user delight.

3. Process & SOP Optimization

Identify bottlenecks and inefficiencies across fulfillment flows.
Build and standardize SOPs for every process and role in the puja/chadhava lifecycle.
Drive continuous process improvement through field insights and data analysis.

4. Hub Operations Management

Lead all India hub operations centrally, working through regional hub leaders.
Ensure each hub follows governance processes, SLA targets, and compliance protocols.
Own operational playbooks, reporting cadences, and escalation systems for hubs.

5. Team Leadership & People Development

Lead a distributed team of 20+ members including Hub Leaders, Coordinators, and Field Executives.
Drive workforce planning, hiring, performance tracking, and development programs.
Foster a culture of ownership, accountability, and collaboration.

6. Performance Management & Reporting

Build and deliver weekly/monthly reports on service KPIs and operational performance.
Manage vendor SLAs, service contracts, and ensure business continuity.
Work closely with cross-functional teams Supply, Product, and Customer Support.

Who You Are

8-12 years of experience in high-scale operations roles in consumer tech, e-commerce, or logistics domains.
Strong experience in service delivery, field operations, or multi-location hub management.
Proven ability to lead large teams and manage vendors and on-ground partners.
Hands-on with data analysis, dashboards, and operational reporting tools.
Excellent problem-solving and communication skills.
High ownership mindset with bias for action and detail orientation.
Familiarity or comfort working in devotional/spiritual domains is a plus.

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