Director of Engineering and Operations

• The Director of Engineering and Operations is a cross-functional executive leader responsible for driving engineering excellence, operational efficiency, and strategic customer engagement. This role blends technical leadership, delivery oversight, and business relationship management to ensure end-to-end success across projects, platforms, and client portfolios.
• You will lead multi-disciplinary teams across software engineering, DevOps, infrastructure, and customer success aligning technical delivery with organizational goals, operational KPIs, and client satisfaction metrics.

1. Engineering Leadership

• Lead and mentor engineering teams across software development, DevOps, and infrastructure operations.
• Define and execute scalable engineering processes, coding standards, and release management frameworks.
• Drive architecture reviews, performance tuning, and innovation in product and platform design.
• Oversee capacity planning, resource allocation, and talent development within engineering teams.

2. Operations Management

• Develop and optimize operational frameworks for reliability, uptime, and cost efficiency.
• Oversee cloud infrastructure (AWS, Azure, GCP, or hybrid environments) with a focus on automation, observability, and security.
• Manage SLAs, incident management, and continuous improvement processes (ITIL/Lean/Agile Ops).
• Implement performance dashboards and operational metrics to ensure service quality and predictability.

3. Account & Client Management

• Build strong executive-level relationships with key customers and partners.
• Serve as the primary point of escalation for strategic clients ensuring seamless communication and proactive issue resolution.
• Collaborate with Sales, Product, and Customer Success teams to identify growth opportunities and deliver value-driven outcomes.
• Ensure contract compliance, service delivery excellence, and renewal strategy execution.

4. Strategic & Financial Oversight

• Develop and manage departmental budgets, forecasts, and operational cost optimization plans.
• Align technology roadmaps with business strategy, ensuring high ROI on engineering and operations investments.
• Contribute to strategic planning, risk assessment, and executive decision-making.
• Champion digital transformation, automation, and innovation initiatives to scale operations efficiently.

• Education: Bachelors or masters degree in computer science, Engineering, or related field (MBA preferred).
• Experience: 1015+ years in progressively senior roles across engineering leadership, operations, and client management, preferably in SaaS, cloud, or technology-driven industries.
• Proven experience leading cross-functional teams and managing multimillion-dollar delivery portfolios.
• Strong technical grounding in cloud infrastructure (AWS/Azure/GCP), DevOps, microservices, data platforms, or enterprise software delivery.
• Track record of improving operational KPIs, scaling teams, and maintaining high client satisfaction scores.
• Exceptional communication, stakeholder management, and executive presentation skills.

• Strategic Thinking & Business Acumen
• Technical Leadership & Architecture Oversight
• Operational Excellence & Process Optimization
• Client Engagement & Relationship Management
• Financial Discipline & Performance Management
• Cross-Functional Collaboration
• Change Leadership & Talent Development