Senior Manager - Service Line

Omega Healthcare

8 - 13 years

4 - 8 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

it enabled services electricals 33kv 11kv crm erection non voice process transformers team management customer service kpo ht customer support technical support technical process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Senior Manager to lead our Service Line team in Chennai. The ideal candidate will have 8-14 years of experience in the healthcare industry, preferably with CRM/IT Enabled Services/BPO.

Roles and Responsibility

Develop and implement effective service line strategies to achieve business objectives.
Lead and manage a team of professionals to ensure high-quality services and customer satisfaction.
Collaborate with cross-functional teams to identify and mitigate risks and improve processes.
Analyze market trends and competitor activity to stay ahead in the industry.
Foster strong relationships with clients and stakeholders to drive business growth.
Ensure compliance with regulatory requirements and company policies.

Job Requirements

Proven track record of success in managing service lines or similar roles.
Strong leadership and management skills with the ability to motivate and inspire teams.
Excellent communication and interpersonal skills to build strong relationships.
Ability to analyze complex data and make informed decisions to drive business outcomes.
Experience with CRM/IT enabled services or BPO is highly desirable.
Strong problem-solving and strategic thinking skills to drive business growth.

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