Senior Manager – Service Delivery TPRM

Senior Manager – Service Delivery, TPRM

About the Company

We’re partnering with a newly established, fast-growing Third-Party and Supply Chain Risk Management firm, founded by industry veterans. The company helps multinational organizations navigate complex third-party and supply chain risks—including anti-bribery & corruption, ESG, sanctions, and human rights.

As the firm scales globally, this is a rare opportunity to join early, help shape operational delivery excellence, and collaborate with experienced professionals dedicated to building the next generation of risk management services and solutions.

Role Overview

• Job Title: Senior Manager – Service Delivery, TPRM

• Location:

  Hyderabad, India

• Start Date:

  Q4 2025

• Industry:

  Third-Party & Supply Chain Risk Management

• Employment Type:

  Full-Time

Senior Manager – Service Delivery TPRM

You’ll lead a growing team of analysts and project managers, collaborating across global delivery, advisory, and compliance teams to optimize processes and deliver high-impact outcomes.

Key Responsibilities

• Oversee the end-to-end delivery of third-party and supply chain risk assessments across global client accounts.
• Lead, mentor, and manage a team of analysts, consultants, and project managers.
• Design and refine delivery processes, tools, and workflows to support scale and efficiency.
• Track and report on service-level agreements (SLAs), key performance indicators (KPIs), and quality metrics.
• Partner with advisory, technology, and compliance teams to ensure integrated and seamless service delivery.
• Act as a primary operational point of contact for client delivery teams, ensuring clear communication and issue resolution.
• Manage resource planning, team allocation, and operational capacity to meet service demands.
• Identify process improvement and automation opportunities to enhance service quality and efficiency.

Qualifications & Experience

• 6–10 years of experience in service delivery, risk operations, or project/program management within compliance, consulting, or professional services.
• Demonstrated experience leading teams and managing client-facing delivery projects or assessments.
• Familiarity with third-party risk, supply chain compliance, or enterprise risk management frameworks.
• Experience building or optimizing delivery processes, especially in a remote or distributed environment.
• Excellent communication, coordination, and stakeholder management skills.
• Comfortable working in a fast-paced, high-growth environment with global teams.
• Experience working with international clients or cross-functional delivery teams is a strong plus.
• Knowledge of procurement and Procure-to-Pay (P2P) processes is a distinct advantage.
• Bachelor’s degree required; Master’s or MBA preferred.