Position:
Senior Manager - Retail Fulfilment & Experience
Location:
Bangalore
About SNITCH
Snitch isn t just a brand it s a movement redefining the future of fashion. With a pulse on global trends and a fast-fashion DNA, we design for the fashion-forward individual who values bold, unconventional style. As one of India s fastest-growing fashion houses, we are committed to speed, scale, and seamless execution setting benchmarks in innovation, efficiency, and customer satisfaction.
About the Role
Were looking for a dynamic and experienced Senior Manager - Retail Fulfilment & Experience to lead our retail buying, allocation, and merchandise strategy across stores. This role is at the intersection of planning, execution, and customer experience driving inventory efficiency, margin growth, and retail productivity at scale.
If you have a strong grasp of retail merchandising, financial planning, and are passionate about creating flawless customer journeys through data-driven decision-making, this is your chance to lead from the front.
Key Responsibilities:
Business Planning & Financials
o Develop and own financial, sales, and line planning across product categories.
o Align with annual business plans & OTB to meet monthly, quarterly, and yearly goals.
o Optimise category mix, price points, and fashion vs. basics ratio to align with customer demand.
o Drive top-line and bottom-line metrics, including:
Sales Target (Y-o-Y, Q-o-Q, Like-to-Like)
Gross Margin & EBITDA
Working Capital & Days of Cover (DOC)
Retail Operations & Inventory Strategy
o Lead the buying and allocation process across all store formats.
o Improve sell-through (ST%) and Sell-through-per-week (STPW) through timely allocation and markdown optimization.
o Drive SSPD (Sales per Store per Day) to boost store profitability and layout effectiveness.
o Achieve targeted Inventory Turns to maintain stock freshness and cash efficiency.
o Maintain optimal stock days at store and warehouse level with real-time inventory reviews.
Stock Freshness, Replenishment & Pullback
o Own the Freshness Index - ensure a healthy mix of current-season vs. non-core stock.
o Execute smooth and timely pullback processes for slow-moving/non-performing inventory.
o Integrate automation and tools (Symphony, Store Config, etc.) to streamline allocation and replenishment.
Core Product & Markdown Management
o Define and manage a sharp core product range with high availability and efficient lifecycle management.
o Plan risk-managed markdown strategies to clear inventory at optimal margin recovery.
o Manage discounting timelines with data-backed sell-through insights.
Data, Systems & Process Excellence
o Institutionalize robust allocation and order planning processes.
o Maintain a seasonal buy library with visibility on style images, pricing, and planning rationale.
o Implement review mechanisms to improve efficiency, accountability, and visibility across the retail fulfillment cycle.
Team Development & Collaboration
o Upskill and develop central and frontline teams through structured training.
o Enable store teams with product knowledge, feature-based storytelling, and unique selling propositions.
o Build a high-performance culture focused on results, ownership, and learning.
Trend Forecasting & Market Insights
o Own market trend analysis and future fashion forecasting across seasons.
o Partner with design teams using insights from online, offline, and competitor studies to define forward-looking assortments.
What You Bring
8-12 years of experience in retail merchandising, buying, or fulfillment.
Strong analytical mindset with hands-on experience in planning & performance management.
Experience managing P&L at a category or business-unit level.
Proficiency in tools like ERP, OTB planning systems, and allocation platforms.
Strategic thinker with a builder s mindset ready to scale systems in a fast-growth environment.
If youre looking to lead one of the most exciting retail transformations in Indian fashion and want to build, not just manage Snitch is the place for you.