Senior Manager- Product Support

Job Description

Key skills/JD Strong domain knowledge of Counter-Drone Systems and related subsystems (Radar, EOIR, Jammers, etc.) Proven experience managing defense accounts, with a strong understanding of government procurement processes. Excellent customer handling capabilities with strong communication skills in English and Hindi. Experience using ERP systems, CRM platforms, and Microsoft Office applications. Strong analytical, planning, and organizational abilities. Ability to lead, coach, and motivate teams. Demonstrated ability to build cross-functional relationships and influence at all levels of the organization. High initiative and self-driven with a continuous improvement mindset. Proactively gather customer demands and ensure timely delivery of products in coordination with cross-functional teams at optimal cost. Build and sustain strong relationships with key stakeholders to ensure high customer satisfaction. Review and respond to customer requirements, ensuring consistent fulfillment of shipment needs. Drive customer success through effective installation, deployment, and training support for defense systems across PAN India. Manage and guide a team of Field Application Engineers (FAEs) and provide technical leadership and direction. Identify cost drivers in the supply chain and implement cost-saving initiatives to enhance efficiency. Oversee overall supply chain and logistics strategies to maximize operational productivity. Monitor and mitigate risks, ensuring timely corrective actions and communication with relevant stakeholders. Leverage CRM tools and funnel management systems for effective customer engagement and opportunity tracking. Ensure compliance with procurement protocols, especially with Army Commands, Brigades, Paramilitary, and Police departments. Background in product support, logistics, and system deployment for Electronic Warfare and Tactical Systems. Willingness to travel extensively across India for customer support and project implementation.