Key Accounts Manager and Operations - Ecommerce

Lead all warehouse and logistics operations covering inbound, picking, packing, outbound, and returns Coordinate with different departments for customized business proposal and develop a strong sales pipeline to support the sales development plan and surpassing set targets for our Ecommerce business . Having good operational excellence across one or multiple e-commerce Warehouse s.

Responsibilities

• Maintain and develop current Ecommerce business.
• Retention, development & deep selling on existing accounts.
• Performance reviews on Monthly basis with customer and virtual team to ensure proper service fulfilment as per agreed contract terms.
• Lead all warehouse and logistics operationscovering inbound, picking, packing, outbound, and returns.
• Set and drive SLAs and operational KPIs across the cluster, meeting customer expectations.
• Implement process improvements via Lean methodologies and drive continuous reduction in inefficiencies.
• Lead, coach, and develop Operations Managers, Area Managers, and front-line supervisors.
• Own recruitment, performance management, promotions, and employee engagement.
• Build leadership bench strength and foster accountability across the site.
• Manage budgets with responsibility for P&L, identifying cost-saving and efficiency opportunities.
• Drive long-term operational planning to optimally align resources with business goals.
• Quickly resolving open issues
• Monitor and drive continuous improvement to ensure efficiency in process operation.
• VAS Activities-ensuring existing book of business with customer is enhanced through
• new / additional business
• Implement operational initiatives which support proactive or exception management.
• Standardization of process across India as per customer SOP/Agreement
• Regular KPI review, timely renewal of agreements and update of SOP and vendor engagement.
• Customer satisfaction through impeccable execution, delivery should be monitored, should provide regions with the feedback from customer and ensure service gaps addressed and reviewed periodically.
• To liaison with the regional operations teams for adherence of overall operational efficiencies for effective service delivery levels.
• Financials
• Ensuring regions bill on time and outstanding cleared by due dates - working towards bill discounting, reduction of credit periods if possible to reduce credit cycle, escalations on frequent delayed payments.
• Work with Regional head and customers to have healthy financials by deep selling.
• Maintaining proper records of documents & outstanding statement of every Customer.
• Share weekly/bi-weekly AR details to customer and review booking details.
• Analysis of MIS & TAT reports, monthly billing Reports.
• Review and maintain correct record of payment through discounting programs and shared details to AR team timely.

Requirements & Qualifications

• Must have 10 - 12 years of work experience with 3PL Contract Logistics industry and handling Ecommerce clients .
• Proven experience in e-commerce Fulfillment Center operationsdemonstrated ability to manage fast-paced, high-volume environments.
• Strong operational capabilities in Lean, Six Sigma, and performance metrics.
• Experience managing staffing, including full life-cycle hiring, performance coaching, and managing contingent/peak-season workforce.
• Comfortable working flexible hoursincluding nights, weekends, and peak periods.
• Process / Operational Excellence
• Supervised and analyzed accounts receivables activity.
• Should be an aggressive go-getter with high energy levels and must have an inherent hunger for sales
• Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.
• One should possess good communication skills, Analytical, negotiation, behavioral and presentation skills.
• Open to travel in short notice.

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/