Senior Manager

Title:- Senior Manager

Grade:- L4

Department:- Operations

Sub Department:- Policy Servicing

• ETE handling for all payouts
• Vendor management & co-ordination for smooth processing
• Co ordinate with multiple stake holders for processing requests
• Identify gaps in processes and build controls and take up projects
• Audit data preparation and closing the findings

Managing NPS for payouts; driving communication and DC% for payouts.

Key Responsibilities

1. Maintaining ETE TATs

2. Maintenance of processes as per standard with built-in escalations and ensure periodic audits and response to audit.

3. Identifying pain areas in the current processes & build controls & also take up for system development.

4. Complying with Regulations Laws as applicable, Complying with all internal policies processes as applicable, Complying with accepted best practices.

5. Accuracy of Deliverables of the Department - Customer and Financial Transactions.

6. Completion of minor task allotted and driving strategies.

7. Elimination, automation & outsourcing of activities

8. Risk identification and implement mitigation measures along with driving projects for ETE closure.

9. Monitoring servicing NPS and taking appropriate measures to ensure the NPS score is as per target given.

Educational Qualifications:- Graduate (additional degree is an added advantage)

Work Experience:- 6 Years + (Candidate from Life Insurance industry having experience in payout Handling is preferred)

Other skill set:

• Sound Knowledge of computer and systems

• Data management skill

• Capability of analytical skills

• Good communication skills

• Email skills