Senior Manager - IT Infrastructure and Digital Initiatives

As an IT Operations Manager at Asset, your role is crucial in ensuring seamless IT operation by focusing on system security, network performance, budgeting, procurement, and service desk management. **Key Responsibilities:** - Implement IT policies at the site in alignment with business directions and Adani ITIL framework - Ensure ongoing compliance to IT policies and protocols, obtaining sign-offs for any exceptions - Establish and maintain backup/recovery measures aligned with Crisis Management and Disaster Recovery plans - Lead effective deployment of IT assets, systems, procedures, and processes for consistency and reliability - Monitor performance and capacity of site IT services, ensuring adherence to SLAs - Evaluate and report service-level attainment, escalating issues when necessary - Implement security measures for IT solutions and services as per standard procedures - Resolve and escalate security incidents promptly, maintaining logs of incidents and exception handling - Capture demands for IT services and solutions, implement sourcing plans, and raise procurement requests - Manage IT incidences, inquiries, and requests from users, ensuring timely resolution within established TAT levels - Maintain IT hardware, applications, and systems at the site level - Ensure proper documentation of user manuals and operations guides - Monitor and renew site-related infrastructure, applications, and systems licenses - Drive site IT projects collaboratively, ensuring smooth execution at all project lifecycle phases - Facilitate training and knowledge transfer interventions, analyzing user adoption of IT services and solutions - Implement information security controls to mitigate risks effectively - Facilitate internal and external IT audits, implementing recommendations for compliance - Drive adherence to IT security framework, policies, and guidelines across the site - Conduct awareness initiatives to educate employees on IT security policies **Qualifications Required:** - Bachelor's Degree in Engineering, Computer Science, or Information Technology from a premier institute - Expert certification in relevant areas is a plus - 10 to 15 years of experience in Networks & Messaging in a strategic IT outsourcing model - Experience in managing large infrastructure portfolios in the backdrop of IT transformation programs In summary, as an IT Operations Manager, you will play a vital role in ensuring the smooth operation of IT systems at Asset, focusing on security, network performance, budgeting, and procurement, while also maintaining compliance, managing incidents, and driving IT projects effectively. Your qualifications and experience in the IT industry will be crucial in fulfilling these responsibilities efficiently.,