Company SizeStartup / Small Enterprise
Experience Required
4 - 8 yearsWorking Days5 days/weekOffice LocationRemote WorkingRole & ResponsibilitiesAt Zenskar, we’ve proven product–market fit and are scaling fast. We’re now building out our Customer Success & Solutions function — and we’re looking for a senior leader who can be both hands-on with customers today and a builder of the CS & Solutions org for tomorrow.If you’re looking for a fully-baked playbook to simply execute, this may not be the right fit. But if you’re excited to create the playbook, drive customer outcomes, and shape a global CS motion from scratch, we’d love to talk.You’ll work closely with the CS Lead, founders, and cross-functional heads to ensure every customer has a world-class experience — from pre-sales to go-live to expansion.You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Pre-Sales - Understand client needs and craft custom demos and sandboxes, and present tailored solutions to clients
- Pilot & Onboarding - Ensure smooth transitions from start to finish, proactively remove hurdles and drive successful launches
- Post Go-Live Success - Continuously assess client health/satisfaction. Collaborate with our product and engineering teams to resolve issues
- Client Relations - Be the voice of our clients. Maintain open communication channels with clients
- Bridge to Product/Engineering - Translate client needs into action items. Keep clients informed on project progress and anticipate any delays
- Documentation - Create and maintain customer success repository of docs, emails, videos, etc. to streamline client support
- Diverse Contributions - To the extent that bandwidth allows, get involved in other aspects of the business e.g. sales, operations, marketing etc
Ideal Candidate
- 4+ years of experience in Customer Success, Solutions Engineering, or related client-facing roles (startup/SaaS preferred).
- Comfortable working in US time zones (~3:30 am IST) to directly engage with customers.
- Ability to empathize deeply with customers, understand pain points, and translate them into solutions.
- Entrepreneurial mindset: thrives in ambiguity, loves wearing multiple hats, and drives outcomes without waiting for direction.
- Strong analytical and structured problem-solving skills.
- (Preferred) Computer science or technical background — able to understand product at a granular level, with basic coding ability.
- (Preferred) Familiarity with accounting, revenue recognition, billing, or finance operations.
- High ownership, proactive communication, and bias for action.
- Collaborative, low-ego personality with a sense of humor.
- Not taking yourself too seriously.
Perks, Benefits and Work Culture
- Variable: Based on performance
- ESOPs (for full time roles)
- Remote (USA)
Benefits (for Full-time Roles)
- Health insurance
- Generous vacation policy
- Learning and development budget
- Team events and company offsites
- Maternity and Paternity benefits
- Company Laptop
- Friday game nights
Skills: sales,cs,customer,go,health,solution implementation,live,customer success
