Senior Manager - Customer Service Operations Role

Senior Operations Manager

Operational Strategy & Execution:

• Develop and implement operational strategies aligned with company goals.
• Identify opportunities to improve operational efficiency and productivity.

Team Leadership & Development:

• Lead, mentor, and manage operations staff and mid-level managers.
• Foster a culture of accountability, continuous improvement, and excellence.

Process Improvement:

• Analyze workflows, identify bottlenecks, and implement process enhancements.
• Use data and metrics to evaluate performance and implement corrective actions.

Budgeting & Cost Management:

• Develop and manage budgets, forecasts, and cost-control initiatives.
• Collaborate with finance to monitor expenses and maximize ROI.

Compliance & Risk Management:

• Ensure compliance with regulatory requirements and company policies.
• Identify operational risks and develop mitigation plans.

Work Window: UK Shift

Preferred candidate profile

• Bachelor's degree in business administration, Operations Management, or a related field (MBA preferred)
• 9+ years of experience in operations management, with at least 3 years in a senior leadership role
• Proven track record of managing large teams and driving operational excellence
• Strong analytical and problem-solving skills
• Excellent communication, leadership, and organizational abilities