Senior Manager, Customer & Market Research

Role & responsibilities

• Identify strategic insights from either research or internal research data (TNPS, CSAT or usage data)
• Communicate research results to client groups through insightful presentations
• Formulate implications linking research findings to strategy recommendations
• Project management of Client Experience programs across the organization
• Internal survey creation and analysis where needed both for customers and employees
• Manage time and budgets for key projects and client groups
• Develop and maintain knowledge of Financial markets

Continually developing processes & methodologies, ensuring the ongoing accuracy and effectiveness of outputs

Preferred candidate profile

Market research experience within a corporate or research company of at least 8 to 10 years setting including:

• Presentation of research findings and recommendations
• Strong business acumen and analytical/visualization skills
• Solid project management and organization skills
• Proposal development
• Experience working with senior management and making executive presentations
• Experience with a survey tool including Advanced Excel, SPSS, R, Qualtrics or the like to generate actionable insights from large datasets
• Presentations & Reports Craft polished presentations, executive summaries that highlight research outcomes, guiding strategic decisions in financial domain.
• Experience working on syndicated products will be a plus

Education

• MBA in Marketing preferred or BTech from a top Institute

• Certification in data analysis, visualization and research tool will be a plus