Senior Manager-Bespoke Experience

POSITION DESCRIPTION

Designation:

1. Position Summary

Senior Manager Bespoke Experiences (Outbound)

2. Key Responsibilities

• Act as the single point of contact for HNI/UHNI clients, offering bespoke

  international

  travel solutions.
• Build long-term relationships with high-value clients through discretion, consistency, and white-glove service.
• Conduct in-depth consultations to understand client profiles, lifestyle preferences, and outbound travel aspirations.
• Design and curate unique, experience-led

  international

  itineraries, from luxury holidays to milestone celebrations.
• Oversee execution of all outbound travel bookings, ensuring excellence across every detail.
• Liaise with global DMCs, hotels, and partners to source exclusive products and benefits.
• Ensure complete ownership of the client journey -from inquiry and itinerary design to travel support and post-trip engagement.
• Meet and exceed revenue targets from the HNI/UHNI outbound travel segment.
• Collaborate with internal teams (Product, Ticketing, Marketing) to deliver seamless client experiences.
• Represent Tamarind Bespoke at luxury travel trade shows, client events, and networking platforms.

3. Key Relationships

• HNI / UHNI Clients
• In-house Operations, Product & Ticketing Teams
• Global Luxury Travel Partners & DMCs
• Sales & Marketing Team

4. Skills & Competencies

• Proven expertise in handling

  outbound luxury travel

  for discerning clientele
• Consultative selling with a high degree of personalization.
• Deep destination knowledge across Europe, Americas, Australasia, Africa, and Asia
• Excellent interpersonal, presentation, and communication skills
• High emotional intelligence, confidentiality, and relationship management
• Strong attention to detail, creativity, and ability to think on your feet
• Ability to multitask in a fast-paced, client-first environment
• Tech-savvy and comfortable with travel platforms, CRMs, and GDS systems
• A true passion for outbound travel and luxury experiences

5. Qualifications & Experience

• Graduate/Postgraduate in Travel, Hospitality, or relevant field
• Minimum 10–12 years of experience in luxury

  outbound

  travel
• Demonstrated success in managing HNI/UHNI client portfolios
• Strong network of international DMCs, luxury hotels, and partners
• Proficiency in Amadeus or equivalent GDS
• Excellent written and verbal communication; multilingual proficiency is a plus.