Senior Lead- Global GIG Workforce Management

Etech Global Services

3 - 8 years

0 Lacs

gandhinagar

Posted:1 hour ago| Platform:

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Skills Required

performance metrics team management workforce management remote team operations livexchange workforce planning resource management

Work Mode

Remote

Job Type

Full Time

Job Description

Lead the operational execution of global gig workforce programs, ensuring high performance and scalability.
Manage relationships with gig platforms such as
LiveXchange
and
GigCX
, ensuring optimal utilization and vendor performance.
Oversee remote team leaders and workforce coordinators to ensure consistent delivery and adherence to KPIs.
Develop and implement operational processes, SOPs, process flow diagrams, and performance metrics tailored to gig workforce models.
Collaborate with cross-functional teams including HR, IT, Compliance, and Program Implementation to ensure seamless integration of gig resources.
Monitor workforce performance, identify trends, and implement continuous improvement initiatives.
Ensure compliance with global labor regulations and internal policies related to gig and freelance workers.
Support the Assistant Director in strategic planning, reporting, and stakeholder communication.
Drive innovation in gig workforce engagement, retention, and productivity.
Provide coaching and leadership development to team leaders and emerging talent within the gig workforce structure.
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