Senior Lead Engineer

Job Description

Are you ready to take on real-time challenges that directly impact airline operations? In this dynamic role, youll work closely with global customer support teams, focusing on Nacelle structures and ATA specifications. You ll play a critical role in providing 24/7 technical assistance , managing customer requests across cross-functional teams, negotiating delivery timelines, and proactively resolving complex operational issues. If you thrive in fast-paced, high-impact environments and are passionate about aviation and customer success, this role is for you. Primary Responsibilities: Quickly understands and assesses Airlines unique requirements and provides technical and informational support for in-service issues. Reviews various maintenance documentation to identify solution(s) for in-service concerns and look proactively for potential fleet solutions. Reviews engineering drawings and installations to ensure customer questions/concerns are resolved Assists with the investigation of problems to provide engineering dispositions of discrepancies to return airplanes to revenue services. Assists in the development of customer correspondence for continued safe operation and maintenance of equipment. The position requires flexibility to address emergent issues and meetings with stakeholders may require an occasional off-shift work schedule to support the airline customers operating 24/7. Ensure strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all US export control requirements Maintain a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers and other key stakeholders Work alongside with a globally diverse aftermarket team of highly skilled engineers and be at the forefront of driving airline customer experience. Report into Aftermarket technical services leaders and help in driving organization s vision of the best aerospace systems company in the world Basic Qualifications: Minimum of Bachelors degree or higher in Mechanical engineering or Aerospace or Aeronautics. Full time recognized Bachelor of Engineering (4 years) with 7 to 9 years of related work experience in similar roles. Preferred Skills: Experience supporting end users in a Aftermarket customer service role is highly preferrable. Functional knowledge of Nacelle Systems and its components on various civil aircraft programs Very good familiarity and working knowledge of CRM systems like MS Dynamics Conversant with maintenance manuals such as Component Maintenance Manual, Aircraft Maintenance Manual, Structural Repair Manuals, Service Bulletins, Airworthiness Directives, etc. Good verbal and written communication and presentation skills. Experience in handling of repair, maintenance and retrofit processes, practices and documentation. Good team player, willing to work in a dynamic and fast paced collaborative environment Ability to organize, prioritize, multi-task, and manage time effectively Ability to work under pressure in a fast-paced environment with short lead times handling multiple repair tasks. Willingness to expand into technical areas without prior experience. Basic knowledge of Nacelle Systems for legacy aircraft programs and new aircraft programs such B787, A320Neo, A220, A350 is preferred